Refund policy

Returns & Refunds Policy

Returns & Refunds Policy

Due to the nature of perfume products, we do not accept returns or exchanges once the product has been opened or used.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

Approved refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.

Customers in the EU have a 7-day right of withdrawal. Returned items must be sent back within 7 days of notifying us of the cancellation. We will process eligible refunds within 7–10 business days of receiving the returned goods. Customers are responsible for return shipping costs unless the item is faulty or incorrect. The original standard delivery charge will also be refunded where required by law. Personalized, used, or perishable items may not be eligible for return. To request a return or cancellation, EU customers should use the orders section of their account on our website.
page: https://shopify.com/68256333994/account